CERTIFICATION OF SERVICE QUALITY OF CLOUD SERVICES

ISO 20000-9 helps cloud providers to furnish tested service quality to their customers

In the sensitive B2B (business-to-business) areas, in particular, availability of cloud services is a criterion for the selection of the provider that is central and often decisive. Continuity of the business processes is becoming more and more important. It is also before this background that cloud services for critical business areas can frequently only be used if the highest availability figures are achieved continually and are also contractually promised to the customer.

This is why the demonstration of certification of service quality

and availability of high-grade IT services “from the cloud”, which is recognized worldwide, can be very decisive. Relevant certification

in this field is offered by the International

Standard ISO/IEC TR 20000-9.