Secure Your Business

CIS course: ISO 20000 Auditor

The contents of this two-day seminar conform to the guidelines of APMG.


Target group:

  • external auditors and assessors that are active for certification bodies and want to conduct audits or assessments for organizations acc. to ISO 20000
  • internal auditors and assessors that want to conduct audits or assessments acc. to ISO 20000 within their organizations in order to continually review conformity to the standard

Note: Internal auditors preparing their organizations for certification are recommended to attend the three-day course for consultants.

Basic requirements:

  • qualified auditor acc. to ISO 9000 (IT), ISO 27001, TickIT, IRCA or CISA
  • at least three years’ audit or assessment experience in auditing IT Systems
    and Service Management Processes
  • good communication skills



Persons that have successfully completed this course will be presented an “ISO 20000 Auditor Certificate” by APMG and CIS. They know the requirements placed by ISO 20000 and can adequately implement them within organizations. Furthermore, they are capable of conducting audits and assessments within organizations.




Day 1

  • Introduction: contents of ISO 20000, certification scheme
  • ISO 20000: Terminology, The Management System, Planning and Implementing New and Changed Services, Objectives and Relationships
  • Service Delivery Processes, Objectives and Relationships
  • Assignment 1
  • Relationship, Resolution, Control and Release Processes, Objectives and Relationships
  • Model examination


Day 2

  • Repetition
  • ISO 20000 Part II: Overview
  • Scoping Issues
  • Typical Toolsets
  • Assignment 2
  • Feedback, Review
  • Examination (1 hour Multiple Choice)


ISO 20000 Auditor: overview, registration


CIS - Certification & Information Security Services GmbH T +43 (0)1 532 98 90 office@cis-cert.com