Secure Your Business

CIS Course: ISO 20000 practitioner


Enhance your ITIL career: to system responsibility thanks to ISO 20000 Practitioner


Implementing, steering, improving: “Pivot” for IT Service Management
ISO/IEC 20000 Practitioner is a new job establishing itself. There technological knowledge is required

just as much as management knowledge. Based on the IT Infrastructure Library (ITIL), the management system of ISO 20000 is aimed at increasing efficiency, transparency and quality of IT services. As an ISO 20000 Practitioner, you can thus become the pivot for changes and continual improvement of IT processes within the company. Implementation, optimization and internal preparation for audits are some of your competences. CIS is the first Training and Certification Body in Austria to be certified by itSMF.



Contents of the three-day course:  

  • introduction and contents of ISO 20000
  • overview of the certification procedure  ISO20000cons_BusinessPeople
  • ISO 20000 Introduction: terms, processes and features 
  • ISO 20000 Part 1 in detail: The Specification for Service Management
  • ISO 20000 Part 2 in detail: The Code of Practice
  • use of Service Management Tools 
  • ISO 20000: scopes
  • implementation of ISO 20000
  • practical exercises for use of ISO 20000 
  • preparation of assessments and the internal audit
  • preparation for the written examination 
  • written itSMF examination: 1 hour Multiple Choice and 1 hour Written Assignment                    (examples of use in English)

Basic requirements, completion, agenda




Upon request.


Registrations can only be accepted up to four weeks before the start of the course because the examinations will have to be requested in writing with itSMF.

Participation fee:
The participation fee for the overall CIS Course “ISO 20000 Practitioner”, including examination and certification, amounts to € 2,460.- (exclusive of VAT).


Registration Form


For participants in the trial beyond the following binding terms of APMG.


CIS - Certification & Information Security Services GmbH T +43 (0)1 532 98 90 office@cis-cert.com