What ISO 20000 IT Service Management can do for companies
Frequentis stands for security at every level – public institutions around the world trust its reliable information and communication systems. The ISO 20000 certification (management system for IT services) – carried out by the Austrian certification service provider CIS – gives the high-tech company a considerable competitive advantage in the operation of critical infrastructure: a field report.
In our highly digitalized and mobile world, smooth communication and information management is a basic prerequisite for ensuring public safety. ISO 20000 certification is the first international standard to offer a management system for IT services. The aim of ISO 20000 is to improve the performance of IT services, increase service quality and reduce costs at the same time.
Nevertheless, certification is still a rarity among companies in the critical infrastructure sector. As a global player, Frequentis reports first-hand on the effects that certification has had for them.
What added value does ISO 20000 have for Frequentis and what effects does the certification have?
Frequentis: Especially in the safety-critical area, customer requirements regarding the reliability and quality of the communication and information systems used are particularly high. Certification as proof of an external independent assessment provides additional security for every order and underpins Frequentis’ outstanding performance. This strengthens trust in the market and guarantees that you will receive stable and effective IT services.
The certification also helps Frequentis to optimize service processes and maximize customer satisfaction in safety-relevant areas such as aviation, public safety, rail transport and shipping. The certification also means that the maturity level of the two professional services “Managed Services” and “As-a-Service” solutions has now been verified by an external body. By implementing this internationally recognized standard, Frequentis can differentiate itself even more clearly from its competitors and further strengthen its market position.
What experience has Frequentis had with the audit process for ISO 20000?
Frequentis: Right from the start, the CIS team demonstrated its professionalism and expertise. The CIS employees showed a deep understanding of the processes at Frequentis and asked targeted, well-founded questions that clearly demonstrated their expertise. This provided excellent support for the entire certification process.
Apart from that, the project management on the part of CIS was well organized: All agenda items were adhered to and the schedule from CIS was implemented perfectly. A particularly important achievement for Frequentis was the final audit report, which was clearly formulated and extremely helpful for further improvements to the service management system.
How does Frequentis feel about working with CIS?
Frequentis: CIS has already proven itself to be a reliable partner for IT certifications several times over the years. After successfully implementing ISO 27001 for the first time, the cooperation with Frequentis was also extended to ISO 14001 and ISO 9001 certifications. The team’s quick comprehension and the pleasant atmosphere make every project with CIS a positive experience that leads to the desired results. Thanks to the support of CIS Austria, Frequentis was able to achieve its goals efficiently.
More about Frequentis
The solutions of the Viennese high-tech company Frequentis are used in control centers and control rooms and help to make the world a safer place. Civil and military air traffic control as well as police, rescue services, fire departments, railroads and shipping rely on their reliable communication and information systems worldwide. The global company, headquartered in Vienna, currently has over 2,300 employees and a global network of companies in more than 50 countries. Find out more about Frequentis.
Do you think a service management certification is a good idea?
Contact us, we look forward to hearing from you!
More news
