Product portfolio

Service Management

Continual improvement process as a competitive advantage

The key element of ISO/IEC 20000-1 is the continual improvement process. This current system optimization leads to a higher quality and efficiency of IT services. Objectives and targets and the relevant indicators, such as “customer satisfaction” or “service availability”, will be established periodically while elaborating measures for their optimization. Thanks to its flexibility, the standard is suitable for any company sizes and sectors, even for Departments and partial areas of organizations.

Certification acc. to ISO 20000 is possible for individuals (ISO 20000 Auditor) as well as for the organization itself or for partial areas. Thus the lead of your company becomes visible. Other benefits that come with certification acc. to ISO 20000-1 include:

  • Measurable savings and costs that are transparent
  • Productiveness that rises massively
  • Quality enabled by optimization
  • Certificate that makes the lead visible

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Portraitfoto Robert Jamnik

Mr. Robert Jamnik

Head of Audit Services, Lead Auditor ISO 20000, ISO 27001 and NISV

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